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Customer Satisfaction Survey

Thank you for taking the time to complete our online survey. We are always striving to make Power-Sonic the best that it can be, both in terms of product and service to you our customers.
Your total satisfaction IS important to us!
Please tell us how well we meet your expectations in the following areas.
If you dont have experience with us in a particular area, please choose 'N/A'.

QUALITY	Exceed	Meet	Fall Short	N/A
Batteries meet rated specifications
Product free from defects
Warranty terms and conditions
Fairly priced
Range of models or variety of products offered

DELIVERY	Exceed	Meet	Fall Short	N/A
Shipping the right product and quantity (i.e. that which you ordered)
On time delivery
Filling your entire order in fewest number of shipments possible
Condition of product upon receipt (i.e. delivered undamaged?)
Selection of common carriers (service, rates, etc.)

SERVICE	Exceed	Meet	Fall Short	N/A
Professional and courteous treatment when calling customer service
Prompt processing and acknowledgement of your orders
Accuracy of order processing
Prompt backorder notification and updates
Responding knowledgeably to your inquires (order status, stock, etc.)
Addressing problems/issues (identifying cause of and resolution to)
Effectiveness of corrective actions
Warranty claims (RMA's) handled in a timely and friendly manner
Credit and billing inquires/issues handled in a timely & friendly manner

SUPPORT	Exceed	Meet	Fall Short	N/A
Information on the Power-Sonic Web site
Product literature (content, availability, etc.)
Technical support capabilities
Logistics (special packaging, drop shipping, will call, etc.)
EDI interfaces and special reporting

Please elaborate on any areas where we may have fallen short of meeting your expectations:

Are there any other areas you would like to comment on?

Company Name*
Phone #*
Your Name*
Title
E-mail Address*

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Power-Sonic Corporation, 7550 Panasonic Way, San Diego, CA. 92154 USA Phone:(619) 661-2020 Fax: (619) 661-3650